Growth Marketing with customer journey | Guide to eCommerce


Customer Journey

The evolving landscape of growth marketing in the eCommerce industry demands a deep acknowledging of the customer journey. The post-transaction advertising solution by Fluent offers an innovative way for brands and advertisers to enhance their acquisition strategy while providing publishers with the opportunity to tap into new revenue streams through personalized offers at the moment of purchase. Understanding and optimizing the customer journey has become a cornerstone in the success of growth marketing strategies. In this article, we delve into the significance of the customer journey in growth marketing, with a specific focus on the eCommerce industry, and explore how post-transaction advertising solutions can revolutionize acquisition and revenue streams.

The Customer Journey in Growth Marketing

The customer journey is a complex web of interactions, touchpoints, and experiences that a consumer goes through while interacting with a brand, from initial awareness to post-purchase engagement. In the eCommerce industry, the customer journey typically begins with the discovery of a product or service, followed by research, consideration, and eventually leads to the purchase. After the transaction, the journey extends to post-purchase interactions, including support, feedback, and potential advocacy.

Knowing the intricacies of this journey is essential for growth marketers in the eCommerce industry. It allows them to identify critical touchpoints, pain points, and opportunities where they can engage with consumers effectively. By gaining insights into each stage of the customer journey, marketers can tailor their strategies to optimize acquisition, retention, and advocacy, thereby maximizing growth potential.

Growth Marketing and the Customer Journey: A Symbiotic Relationship

Growth marketing focuses on leveraging data, analytics, and innovative strategies to drive customer acquisition and retention while maximizing revenue. The customer journey serves as the foundation for growth marketing strategies, providing valuable insights into consumer behavior, preferences, and decision-making processes. By aligning growth marketing initiatives with the customer journey, marketers can create more targeted and personalized experiences for consumers, driving higher conversion rates and long-term loyalty.

The synergy between growth marketing and the customer journey lies in the ability to identify and capitalize on micro-moments – the crucial touchpoints and interactions that influence consumer decisions. By acknowledging these micro-moments within the customer journey, growth marketers can craft tailored campaigns, messaging, and offers that resonate with consumers at each stage, optimizing the overall experience and driving incremental revenue.

Revolutionizing Acquisition and Revenue Streams with Post-Transaction Advertising Solutions

The post-transaction phase presents a unique opportunity for brands and advertisers to connect with consumers in a highly receptive state. Fluent’s post-transaction advertising solution offers a game-changing approach that enables brands to expand their acquisition strategy and publishers to unlock new revenue streams through personalized offers at the moment of purchase. By leveraging this solution, brands can seamlessly integrate targeted promotions, upsells, and cross-sells into the checkout experience, maximizing customer lifetime value and driving immediate revenue uplift.

For growth marketers in the eCommerce industry, the adoption of post-transaction advertising solutions marks a pivotal shift in the approach to customer engagement and revenue optimization. By meeting consumers at the moment of transaction, brands can deliver hyper-personalized offers based on real-time purchase behavior, preferences, and previous interactions. This targeted approach not only enhances the overall customer experience but also drives incremental site revenue, making it a paramount focus for growth marketing strategies.


In the ever-changing landscape of growth marketing in the eCommerce industry, acknowledging the customer journey is pivotal for driving sustainable growth and revenue. By harnessing the power of post-transaction advertising solutions, brands and advertisers can optimize acquisition strategies, while publishers can unlock new revenue streams. The symbiotic relationship between growth marketing and the customer journey lays the foundation for targeted, personalized experiences that drive incremental site revenue and long-term customer loyalty.

As the eCommerce industry continues to evolve, the integration of post-transaction advertising solutions will play a crucial role in shaping growth marketing strategies, offering a competitive edge through enhanced acquisition and revenue optimization.